With a global presence and tiered approach Brightcove Support is committed to addressing your technical inquiries in a timely fashion - helping you extract the most value out of your online video.
All customers enjoy access to our TSIA Certified Technical Support team via our Support Portal and email. Contact your Brightcove business development representative for pricing and additional information on advanced Support Packages (listed below).
| Silber | Gold | Platin | |
| Benannte Kontakte | 4 | 6 | 15 |
| Portal | |||
| E-Mail-Support | |||
| Support zu Geschäftszeiten | |||
| *Telefon-Support | |||
| *Live-Chat | |||
| *Rückruf | |||
| Eingeschränkter Support (dringend) | |||
| Jährliche Statusprüfung | |||
| Spezielles Support-Team | |||
| Geplante Support-Anrufe | |||
| Rund um die Uhr, nicht dringend | |||
| Dringende oder kritische Anfrage | 2 Geschäftsstunden | 30 Minuten | 15 Minuten |
| Wichtige Anfrage | 9 Geschäftsstunden | 1 Geschäftsstunde | 30 Minuten |
| Normale Anfrage | 9 Geschäftsstunden | 2 Geschäftsstunden | 1 Stunde |
| Live-Event-Übertragung | 1 Event | 3 Events |