FINTOS!”, which provides investment information in video format, is growing rapidly. Video use in other departments is also becoming more active.

With the economic environment changing due to the impact of the new coronavirus, and the sense of uncertainty about the future increasing, the importance of asset formation for the future is increasing. In order to form assets, it is essential to have a long-term perspective, as well as to make speedy investment decisions in response to changes in the environment. Nomura Securities Co., Ltd., which provides services such as asset management and fund procurement to individual investors and various companies, was looking for a way to provide the various content it had been providing to institutional investors, such as analysts’ research reports, to individuals. The content provided includes not only text, but also audio and video materials. To this end, they launched the “FINTOS!” service, which provides investment information via smartphone app. They also started video distribution, and the number of users has grown significantly, by 300% compared to the previous year.

WE CHOSE BRIGHTCOVE BECAUSE IT WAS THE BEST

Akihiko Nasu, from the Future Co-Creation Department, says that they chose Brightcove as their video distribution platform because it was the best.

When you think about global-level development and security, there’s no reason not to choose the ‘best’.

Nomura Securities
“When deciding on a platform, we compared and considered three or four major domestic video distribution companies. We did receive various proposals from domestic companies, including customizations. However, as we are a global company, we felt that domestic platforms would not be very user-friendly when considering their use in other countries and regions. When we considered the necessary requirements, such as high security at a global level, we felt that Brightcove, which has a proven track record, was the best option. Even if there was a slight difference in cost, there was no reason not to choose Brightcove.”

THE VIDEOS THEY PRODUCED ALSO CONTRIBUTED TO IMPROVED SALES EFFICIENCY

Once they actually started producing and distributing videos, the creators came up with more and more ideas. “Up until now, we only produced videos a few times a year, such as for seminars. However, with the introduction of Brightcove, we now have an environment where we can produce and distribute videos on a daily basis. We have a variety of ideas for projects, such as ‘I want to make something like this’ or ‘I wonder what would happen if we made a video out of this text? We have also received feedback from users saying that ‘videos are easier to understand than reading text’.” They say they are also receiving more and more inquiries from other departments about video distribution. “Many people are involved in creating articles in text form within the company, but video production is still rare. We’ve had a variety of responses, such as ‘I didn’t know videos could be made so easily’ and ‘I didn’t know videos could be distributed in this way’.” Before long, the videos created for FINTOS! were being used by other departments. In some cases, sales efficiency has increased by adding videos (links and QR codes) to the materials given to customers by the sales department. “Because the videos we produced to convey investment information were easy to understand, there was a request to add videos to sales materials as well. When you have to talk to customers using only paper materials, you need to digest and summarize many times the amount of information contained in the materials beforehand. However, if you attach videos to the documents, you can convey many times more information than on paper, so the amount of work required for sales preparation is reduced.” There were also survey results showing that ‘the time required for preparation was reduced by 20%’ as a result of improving the documents, such as by adding videos, and it was found that the number of contacts and the contract rate also improved because the time saved could be used to contact other customers.

INCREASE SALES EFFICIENCY BY ADDING VIDEOS TO SALES MATERIALS

FINTOS! Number of users: 300% increase year-on-year
Reduction in time spent preparing for sales: -30

OTHER DEPARTMENTS ARE ALSO BECOMING MORE ACTIVE IN USING BRIGHTCOVE

Not only are the videos created for FINTOS! being used by other departments, but there are also now departments that are creating their own videos. Tetsuo Fujisaki of the Future Co-Creation Department, which is in charge of promoting financial education and financial literacy, says the following

“We are developing a nationwide program of visiting schools to teach financial education, but with just four members in our department, we obviously don’t have enough hands. So, in order to enable members of our branches nationwide to take charge of teaching at schools in their sales areas, we film our lessons and pass the videos on to each branch. With Brightcove, we can set passwords so that only the people who need to see it can see it.”

“We have also started producing a series of videos called ‘First Time Investing’ aimed at beginners in the field of investing. Then, a person in charge of human resources at a company asked us if we could put the videos on their company intranet, as they wanted to show them to all their employees. We are currently in the process of discussing this, but the members of the sales department who heard about it said, ‘I’d like to introduce this video to my customers too. Because of the nature of the financial and economic education content, it is easy for sales members to introduce it to customers. With the growing interest in financial literacy these days, there seems to be a lot of interest in this.”

The trend of producing videos spread further within the company, and the business division also started producing videos. Ryujiro Kitamura of the Asset Formation Promotion Department says

“We offer a financial wellness program, a seminar for employees of listed companies to help them reduce their future financial concerns. However, there are many cases where people are unable to attend the live seminar on the day because of other commitments. For this reason, we have been asked for some time whether it would be possible to provide the seminar on demand as a video. When we heard that Brightcove was being used for financial and economic education to produce and distribute videos, we decided to give it a try.”
In the production of videos for the workplace, they are using Brightcove’s engagement score to make the next proposal

“In the past, we used to make relatively long videos of around 60 minutes, but when we looked at the engagement score, the average viewing time for the videos was around 30 minutes. Based on these scores, we are now able to make the next proposal to our customers.”

Kitamura also says that Brightcove’s powerful security features have increased the flexibility of their proposals and use.

“The videos of the Financial Wellness Program seminars also provide information in line with the systems of listed companies. However, personnel-related system information is also confidential information for those companies. For that reason, we often receive requests to ‘make it so that it cannot be viewed from outside’.”

“To solve this problem, we added a viewer security option to the Brightcove system, so that we could restrict the IP addresses from which people could connect. I think this has helped us to gain the trust of our customers, and has given us more freedom in our proposals and use of the system. I think another convenient aspect of Brightcove is that we can flexibly rearrange the modules as needed.”

WE WANT TO PROMOTE THE USE OF VIDEO WITH THE CONVENIENCE OF OUR CUSTOMERS AND COMPANIES IN MIND

The company is also promoting the sharing and joint use of videos produced by different departments. Regarding future video utilization, Mr. Nasu, Mr. Fujisaki and Mr. Kitamura had the following to say “The investment information provided by FINTOS! is something that can be described as ‘perishable’, so we want to shorten the lead time between an event occurring and the provision of information as much as possible. Ideally, if we could provide videos of what happened today as soon as it happened, we think it would be even more convenient for users” (Mr. Nasu) “We are developing financial education for teenagers. They are a generation that find even three-minute videos long. For this reason, we will also take on the challenge of producing and providing short videos“ (Fujisaki) “We want to develop our business in the workplace to meet the needs of each company. We want to have a lineup of both long and short videos so that companies can choose the videos that suit them” (Kitamura)

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